Help and account deletion

Effective 3 October 2026

Support

Remondikoda support: info@prism.ee, +372 354 8514. Include your request or booking reference. Do not send passwords or payment card details. The platform is not an emergency service; call 112 where life is at risk.

Account deletion

Open Profile, then Account, and select Delete account. Enter your account email address to confirm. Your subscription will be stopped before data is deleted. Complete or cancel active bookings. If you cannot access the app, use the web deletion page with email confirmation or contact info@prism.ee. The privacy policy explains the consequences and retention exceptions.