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Delete account

Effective 3 October 2026

Delete your account here on the web

Enter the e-mail address the account was created with. We send a confirmation link to that address — the account is only deleted once you open the link.

The link is valid for 60 minutes and works once. We ask for confirmation so that nobody else can delete your account.

Support

Remondikoda support: info@prism.ee, +372 354 8514. Include your request or booking reference. Do not send passwords or payment card details. The platform is not an emergency service; call 112 where life is at risk.

Account deletion

Open Profile, then Account, and select Delete account. Enter your account email address to confirm. Your subscription will be stopped before data is deleted. Complete or cancel active bookings. If you cannot access the app, use the web deletion page with email confirmation or contact info@prism.ee. The privacy policy explains the consequences and retention exceptions.

6. Retention and deletion

Account data and operational history are used while the account is active and the data is needed for the service. Account deletion removes account credentials and contact data; the other party’s minimum completed-booking history remains without the deleted user’s contact details. This does not delete records lawfully held by the workshop itself. Accounting documents are retained for seven years from the end of the relevant financial year under §12 of the Accounting Act. Records relating to a specific dispute may be retained as necessary until resolution and expiry of the applicable claim protection period. Records required by law are not used for marketing.

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